Shipping policy
At Dosebe, each piece is handmade in our family studio with care and intention. We carefully pack every order to ensure it arrives safely to your home.
Processing Time
All orders are processed within 2–4 working days.
As a small handmade studio, some items may require additional preparation time. If your order is urgent, please contact us before purchasing.
You will receive a confirmation email once your order has been dispatched.
UK Shipping
We ship from the United Kingdom.
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Standard UK delivery: 2–4 working days
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All parcels are sent via tracked service
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Shipping costs are calculated at checkout
Once dispatched, delivery times are the responsibility of the courier. During busy periods, slight delays may occur.
International Shipping
We ship internationally to selected countries.
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Delivery times vary depending on destination
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International customers are responsible for any customs duties, VAT, or import taxes that may apply
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We are not responsible for delays caused by customs
Shipping costs are calculated at checkout.
If your country is not listed, please contact us and we will try to assist.
Packaging
Ceramics are fragile, and we take great care in packing every order securely using protective materials.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We cannot be responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Parcels
If your parcel appears lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue with the courier.
Collection (If Applicable)
If you have arranged local collection from our studio, we will contact you once your order is ready.
Thank you for supporting handmade ceramics and our small family studio.
With care,
Dosebe